Privacy Policy

Effective date: April 8, 2026

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, submit forms, or interact with our services.

1) Data We Collect

Depending on how you use our website, we may collect:

• Contact and identity data: name, email address, phone number, company name.
• Inquiry and application data: message content, requested service details, uploaded or submitted form values.
• Technical and usage data: IP address, browser/device details, pages visited, timestamps, and cookie preferences.
• Marketing analytics data: event and page interaction information where consent is provided.

2) Purposes of Processing

We use collected data to:

• Respond to inquiries, proposals, and support requests.
• Deliver and improve our services and website functionality.
• Operate forms, process submissions, and maintain security controls.
• Analyze website performance and user experience (with consent where required).
• Comply with legal, regulatory, and record-keeping obligations.

3) Data Retention Period

We retain personal data only for as long as necessary for the purposes described above, including legal, accounting, and reporting requirements. Retention may vary by data type:

• Contact and inquiry records: typically retained for up to 24 months from last interaction.
• Service/project records: retained for the duration of the engagement and applicable legal periods.
• Analytics/cookie data: retained based on tool-specific settings and your consent choices.

4) Cross-Border Hosting and Transfers

Our website infrastructure and third-party providers may store or process data in countries other than your own. This can include jurisdictions that may have different data protection laws. Where relevant, we implement reasonable safeguards and contractual measures to protect transferred personal data.

5) Third-Party Tools and Processors

We may use third-party tools and vendors to operate our services, such as:

• Analytics providers (e.g., Google Analytics, where consent is required).
• Infrastructure and hosting providers for storage, delivery, and security.
• Communication and form-processing services to handle customer requests.

These third parties may process personal data on our behalf under their own privacy terms and applicable law.

6) Your Privacy Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data. You may also withdraw consent for non-essential cookies or analytics at any time.

To exercise your rights or submit a privacy request, contact us at info@voila.digital or call 971555560239 .

7) Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.